I have asked in local stores but cannot find your products. Where are they?
Our online selection will eventually represent a large portion of the Ken Ison Pottery product line. All products are hand made by Ken, a productive and versatile potter. We value integrity and trust, and prefer to make the pottery available at reasonable prices and supply direct to our customers. So please visit us often. You can also see us at the Mareeba, Port Douglas and Yungaburra markets.
This website has been constructed as a result of requests from our customers, and to make Ken’s pottery available Australia wide. Your support is valued.
How often do you add items to your website?
All the time! We’re continuously adding items and categories to our website. Please bookmark our site and visit us often to see the latest, hottest ideas and items to complement your home.
Where can I find replacement pieces? (eg. dinner set replacements)
Give us a call at 0408 436736 or send an email – firstname.lastname@example.org. Please note that we neither copy or replace the work of other potters.
Returns & Exchanges
Ken Ison Pottery makes every effort to complete your order correctly. In the event that we make a mistake, we will try to do whatever is necessary to see that you are satisfied with your purchase.
On non-sale, non-special order purchases or gifts, we offer a 15 day exchange or store credit. Receipt must be presented at the time of the return on all non-gifted items. We reserve the right to charge a restocking fee on certain items.
Returns or exchanges must have a return authorization number, obtained from us. Items sent back without a return authorization will not be accepted and this will void the exchange or return.
Items purchased at a discount and/or special order items are not available for exchange or store credit.
If an item is received damaged or defective, or if an incorrect item was shipped to you, please call / email us. NB: If items are damaged in transit a photo of the item, including the packaging is required.
It is our goal to supply unique handcrafted items worked in clay, be it for yourself or a gift to others. Please call or email us with any questions or concerns. We are available seven days at email@example.com.